Frequently Asked Questions when Submitting a Visit Report
What do I do when I can't start my visit?
What do I do when I have trouble Uploading and Submitting?
What do I do when I don't see/have information to complete the Visit Report?
- I don't see the Visit Card
- I don't have a required photo
- I have Missing, Different, or Lost Information
What do I do when the App Unexpectedly Quits?
What are the app System Requirements?
Why did I get signed out of the app?
A 1-hour inactivity timer to enhance security measures within the app has been implemented beginning with app version 2.1. All activity in the app (outside of scheduling a visit) will prolong your 1-hour timer.
NOTE: NEVER UNINSTALL OR REINSTALL THE APP UNLESS ASKED TO BY SUPPORT