There are minimum software Version requirements for the ThirdChannel App to operate optimally. Often frustrating issues can be easily resolved with an upgrade of software or an app update.
The software for your Apple device must be at least iOS11 which was released in 2017.
This supports devices dating to the iPhone 5s, iPad mini, iPad Air, iPad Pro 1st Generation, iPad 5th Generation, and iPod touch 6th Generation.
The software for your Android device must be at least Version 6.0 which was released in 2015.
If you are unable to update your device to the minimum software required to run the app, submit a request and our team will be in touch.
NOTE: NEVER UNINSTALL OR REINSTALL THE APP UNLESS ASKED TO BY SUPPORT