Visit Report Not Submitting

Should you experience an error while Submitting the Visit Report, first, make sure you are connected to a strong WiFi connection or turn on your data cell service.

Visit Reports will upload to the UPCOMING tab.

How do I know if my Visit Report did not upload? 

1. The Visit Report will upload in the upcoming tab until there is a stable and a strong internet connection. The Report will move to the completed tab once the submission is completed.
   Note: If you submit OFFLINE, the Visit Report will remain in this tab and retry automatically once WiFi has been established. 
   
   
2. If an Upload Failure occurs, there will be a red Visit Upload Error displayed above and the Visit card. The Resume visit button will also show as a red RETRY UPLOAD button.
   
   
3. If after pressing the RETRY UPLOAD button, you still experience a delay OR an error, please try the following force quit steps: 

   • Steps for Force Quitting on Android

     Step 1: Open the Settings app.

     Step 2: Select the Apps or Apps & notifications option.

     Step 3: You may need to select See all apps to view all opened applications.

     Step 4: Tap the ThirdChannel application.

     Step 5: Choose the Force stop option.

   • Steps for Force Quitting on iOS

     Swipe app up to close it completely

4. If the report has not completed successfully, you must immediately contact support so our team can assist you with additional troubleshooting steps. Payments are directly tied to the completion of your Visit Reports.  It is important to contact us as soon as possible, for you to be compensated for your time.

NOTE: NEVER UNINSTALL OR REINSTALL THE APP UNLESS ASKED TO BY SUPPORT! All information and photos collected in unsubmitted Visit Reports will be lost and unrecoverable.

SEE ALSO:

• What are Visit Reports?
• How Do I Submit a Report?
• Mobile App Troubleshooting
• ThirdChannel Knowledge Base