Activities Not Visible

If you've started your visit, but are seeing an error message instead of your activity list your app session may need to be refreshed. 

‘Something went wrong’ error message:

After starting a visit, ‘Something went wrong’ appears on the Activities page. 

Recommendation: Fully log out of the app by tapping on the menu icon in the top left corner, then tapping on your name, and then ‘Sign Out’. You can then log back in and the issue should be resolved. 

NOTE: NEVER UNINSTALL OR REINSTALL THE APP UNLESS ASKED TO BY SUPPORT! All information and photos collected in unsubmitted Visit Reports will be lost and unrecoverable.