There are minimum software Version requirements for the ThirdChannel App to operate optimally. Often frustrating issues can be easily resolved with an upgrade of software or an app update.
The software for your Apple device must be at least iOS14 which was released in 2020.
This supports devices dating to the iPhone 6s, iPad Air 2, iPad Pro 1st Generation, iPad 5th Generation, and iPod touch 7th Generation.
The software for your Android device must be at least Version 9.0 which was released in 2018.
If you are unable to update your device to the minimum software required to run the app, submit a request and our team will be in touch.
NOTE: NEVER UNINSTALL OR REINSTALL THE APP UNLESS ASKED TO BY SUPPORT