What is spam?
Spam emails are simply unsolicited messages that are typically sent in bulk to users. The content can contain anything from ads and marketing to scams and viruses. Regardless of the content, they are almost always unwanted by the recipient. Email providers typically use spam detection which will automatically filter out any emails recognized as spam so that they never reach your inbox.
What is an allowlist?
Unfortunately, it often occurs that some emails are incorrectly categorized as spam. This means you might miss potentially important emails from ThirdChannel.com that never reach your inbox. An allowlist instructs your email provider to never mark emails from us as spam.
How to add ThirdChannel.com to an allowlist
Here are guides for adding ThirdChannel.com to the allowlist with some of the top email providers. If your provider is not listed here and you need assistance, please contact ThirdChannel support.
Gmail
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Select the Settings gear in the top-right corner, then select “See all settings”
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Select “Filters and Blocked Addresses”, then select “Create a new filter”
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Type @thirdchannel.com into the “From” field, then select “Create filter”
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Select the “Never send it to Spam” checkbox, then select “Create filter”
Yahoo
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Select “Settings” in the top-right corner, then select “More Settings”
- Select “Filters”, then select “Add new filters”
- Type “ThirdChannel” into the filter name. Then set the “From” drop down to “contains” and type @thirdchannel.com into the “From” text. Then set the “Select folder” drop down to “Inbox”. Then press Save.
Microsoft (Outlook, Hotmail, MSN, Live)
- Select the “Settings” gear in the top-right corner, then select “View all Outlook settings”.
- Select “Junk Email”, then select “Add” under “Safe senders and domains”. Type thirdchannel.com into the text field, then press enter on your keyboard.
AOL
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Select “Contacts” from the left-hand navigation, then select “New Contact”.
- Type “ThirdChannel” into “First Name”, and your brand into “Last Name” and “Nickname”. Then type your brand email into “Email 1”. Then select “Add Contact”.
Comcast
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Select the “Settings” gear in the top-right corner, then select “Email Settings”.
- Select “Filter Rules”, then select “Add new rule”.
- Type “ThirdChannel” into “Rule name”. Then select “Add Condition” and select “Sender/From” from the drop down menu. Then type @thirdchannel.com into the “Contains” text field. Then select “Add action” and select “Move to folder” from the drop down menu. Ensure the “Folder” text field reads “Inbox”, then select “Save”.
iCloud
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Select “Contacts” from iCloud.com
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Select the “+” button on the bottom-left, then select “New Contact”.
- Type “ThirdChannel” and your brand name into “Company”, and your brand email into “Email”. Then select “Done”.
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