adidas FAQs

I should have a report assigned to me, but I can’t find it?

• Make sure you are using the app and not the website.
  • Reports can only be completed using the ThirdChannel app!

• Are you looking in the right place in the app?
  • Navigate to the Visits portion of your app. You should not be in Locations.

• Pull down to refresh your Visits tabs and gather the latest information in the app.
  • If you have not Scheduled your visit yet, it will be found in the Schedule. Once it is scheduled, it will move into the Upcoming tab.

• Try signing out and signing back in
  • This does the same thing as “pulling down” in that it refreshes your visits and gathers the latest information from ThirdChannel.

What happens if I schedule and start my visit but don’t finish it?  

• Any visit that was started, but not yet submitted, can be found in your Upcoming tab. You will see a red pencil and a Resume Visit prompt. Across the top, a banner reminds you that you have an Incomplete Visit.
  • Any In-Progress visit will remain available to complete, regardless of the due date/deadline set for that report. Once submitted, it will move to the Completed tab.

I’m seeing an error message – what should I do?

• Try signing out and signing back in
• Make sure you have the latest version of the app
  • Larger updates will be forced to ensure the app continues to function properly
  • Automatic updates can be turned on by following directions HERE
• Email a screenshot of the error you are receiving to [e-mail] or through the Support tab on the app.

I forgot my password – how can I reset it?

• Use the Forgot Password link on the sign-in screen to reset your password.

I received an invitation to join ThirdChannel but it has expired. What should I do?

• Email [e-mail] and we can reset it for you.

My question isn’t listed here – where can I get more support?

• Use the Support feature on the ThirdChannel app menu to search for help articles or contact support.
• Email ThirdChannel ([e-mail])
  • Make sure you include a screenshot of your issue so we can get it resolved quickly for you!