Visit Report Not Submitting

Should you experience an error while Submitting the Visit Report, first, make sure you are connected to a strong WiFi connection or turn on your data cell service.

Visit Reports will upload to the COMPLETED tab.

How do I know if my Visit Report did not upload? 

1. The Visit Report will upload in the completed tab until there is a stable and a strong internet connection.
   Note: If you submit OFFLINE, the Visit Report will remain in this tab and retry automatically once WifFi has been established. 
   
   
2. An Upload Failure will occur when a Visit Upload Error banner is displayed above and the Visit card becomes red with a RETRY UPLOAD button.
   
   
3. After trying the RETRY UPLOAD button and you still experience a delay OR a 'Report Cannot Be Sent' message: You must immediately contact support so our team can help submit the Visit Report in order for you to be compensated for your time. 

NOTE: NEVER UNINSTALL OR REINSTALL THE APP UNLESS ASKED TO BY SUPPORT! All information and photos collected in unsubmitted Visit Reports will be lost and unrecoverable.

SEE ALSO:

• What are Visit Reports?
• How Do I Submit a Report?
• Mobile App Troubleshooting
• ThirdChannel Knowledge Base