I don't see the Visit Card

If you return to the ThirdChannel app to complete your Visit Report and DO NOT see your Visit Card, there are only three reasons for this to happen: 

1. The Visit expired (ie: No dates available to schedule)
2. You failed to complete and submit an In Progress Visit Report
3. You failed to communicate about an Overdue Visit

You should have already received a notification about your scheduled visit from a member of the ThirdChannel team. Review and respond to the notification for further information. 

NOTE: NEVER UNINSTALL OR REINSTALL THE APP UNLESS ASKED TO BY SUPPORT!  All information and photos collected in unsubmitted Visit Reports will be lost and unrecoverable.

SEE ALSO:

• Mobile App Troubleshooting
• ThirdChannel Knowledge Base