Once you've completed a Certification, you can reference it in the future on your My Courses page for a limited amount of time depending on the type of Certification. Here are the expiration times for accessing the different types of Certifications:
- ThirdChannel Certifications: 4 weeks
- Brand Certifications: 4 weeks
- Brand Sessions: 3 months
What if the Certification I completed isn't available on the My Courses page?
The Certification will disappear from your My Courses page once the expiration period has passed, and you'll no longer be able to view the content.
What if I forgot something I learned during the Certification?
If you need help remembering anything you learned during the Certification, there are a few places you can look to get the help you need:
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Resources
Any information specific to your brand, visits, and locations can be found in Resources in the ThirdChannel app. This includes scheduling guidelines, store contact lists, product knowledge, merchandising directives, and more. Resources can be viewed from the navigation menu in the app, or as Location Resources and Tooltips embedded in the survey questions.
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Support
Information about how to operate with ThirdChannel can be found on the ThirdChannel Support page—that's where you are now! This includes tutorials, troubleshooting guides, FAQs, and more. You can access Support using the navigation menu in the ThirdChannel app.
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Contact Us
Still can't find the information you're looking for? Reach out the ThirdChannel Support team by accessing the Support page and selecting the "Contact Us" button. We can point you in the right direction and help you find the answers to your questions.
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